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ClienteerTV's mission is to share meaningful insights from those leading customer experience transformations.

Ben Watson

Principal of Enterprise User Experience at Adobe

Today we are spotlighting a customer experience mission lead by a visionary leader that is fluent in making the seemingly impossible, possible. He is a brilliant creative thinker that has the courage to push forbidden boundaries and the humility to make sure it matters. Our first guest is Ben Watson, Principal of Enterprise User Experience at Adobe.

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When Net Promoter Works. When it Doesn’t.

By Jeanne Bliss 1 day ago
As a Zappos Insights VIP Panel participant and host, I recently hosted the Webinar: “The value of Net Promoter Score” with author Fred Reichheld, a colleague in the discipline of Customer Loyalty and the co-creator of the NPS methodology, along with Satmetrix. Here are the highlights from our discussion: To implement Net Promoter strategy correctly, Reichheld says you must: 1.    Recognize the importance of NPS. The “senior executive team must see [NPS] as mission critical.”
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Jeanne Bliss
Bliss developed her respect and passion for the customer at Lands’ End, Inc., where she reported to founder Gary Comer. She has spent 25 years in the corporate trenches reporting CEO's, crusading to get the customer on the strategic agenda, redirecting priorities and creating transformational changes to support the organic customergrowth that...
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Charlene Li is an independent thought leader and analyst on emerging technologies, with a specific focus on social technologies, interactive media,...
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Lior Arussy is an author, visionary, consultant and creative catalyst. He is a pioneer of Customer Experience Management (CEM) and uses solid...